Privacy & Policies
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Privacy and Security Policy
PerformanceDepot.com has created this privacy statement in order to demonstrate our firm commitment to the privacy of our visitors and customers. The following discloses our information gathering and dissemination practices for this website:
We collect certain information when you visit PerformanceDepot.com to improve the quality of your experience. The information that we collect depends upon where you travel within our site. Anytime that you visit our site to browse, or to read or download information like our press releases, we collect and store the name of the domain and host from which you access the Internet (for example, msn.com, aol.com, etc….); the Internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; the date and time you access our site; and the Internet address of the website from which you linked directly to our site.
We use this information to measure the number of visitors to areas of our site, and to help us make our site more useful and interesting to our visitors.
Online Registration Request
If you choose to provide more information to us through our online registration, you may provide your e-mail address and create a password or provide greater detail, such as your name, address, postal address and telephone number ("Registration Information"). Your Registration Information will enable us to provide you information regarding future products and services that may suit your particular interests. You may access and modify or remove your Registration Information by selecting the "My Account" button on our homepage. If you remove your Registration Information, we will not use it in any way.
If you choose to purchase a product from us, we will collect your personally identifiable information, such as your name, e-mail address, billing postal address, shipping postal address, telephone number, credit card number and expiration date ("Purchase Information") in order to properly process your purchase. You may not modify or remove your Purchase Information - even if you cancel or return your product order - as it is necessary to maintain a record of your initial product purchase.
Online Surveys and Contests
Our online surveys ask visitors for contact information (like their name, e-mail address and mailing address) and demographic information (like age, or income level). We use contact data from our surveys to send users information about our company and promotional material from some of our partners. The customer's contact information is also used to contact the visitor when necessary and shared with other companies who may want to contact our visitors or when legally required to do so. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Demographic and profile data is also collected at our site. We use this data to tailor our visitor's experience at our site, showing them content that we think they might be interested in and displaying the content according to their preferences. This information is shared with advertisers on an aggregate basis. We use vehicle identification, make and model information to tailor our visitor's experience at our site, showing them content that we think they might be interested in, and displaying the content according to their preferences. This information is shared with advertisers on an aggregate basis.
We run contests on our site in which we ask visitors for contact information (like e-mail address) and unique identifiers (like member number). We use contact data from our contests to send users information about our company and promotional material from some of our partners. The customer's contact information is also used to contact the visitor when necessary and shared with other companies who may want to contact our visitors. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Unique identifiers (like member numbers) are collected from Web site visitors for use as account numbers in our record system. We use vehicle identification and make and model information to tailor the visitor's experience at our site, showing them content that we think they might be interested in, and displaying the content according to their preferences. This information is shared with advertisers on an aggregate basis.
Do We Share Your Information?
We will share your Registration Information with third party independent contractors who will help us provide you PerformanceDepot.com product offers via e-mail and/or regular mail, who are bound not to share or use our data. Your Purchase information will also be sent to third party vehicle component merchants in order to fulfill the product that you ordered; however, these parties are contractually bound not to share your Purchase Information with anyone.
How Can You Opt Out?
You may access and modify or remove your Registration Information by selecting the "My Account" button on our homepage. If you remove your Registration Information, we will not use it in any way. You can also "unsubscribe" by choosing the "unsubscribe" icon on any e-mail that you receive from us.
Links to Other Sites
This site contains links to other sites. It is not responsible for the privacy practices or the content of such Web sites.
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All credit card information utilizes state-of-the-art Secure Socket Layer (SSL) encryption technology and SET compliant.
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Domestic Shipping Policy
- Most orders are shipped within 1-2 business days. Custom products are made to order and may require additional lead-time for delivery.
- A specialty order item may require longer lead-time, depending on manufacturer's production schedule and location.
- We ship using UPS or Airborne Ground Service for domestic shipments within the 48 contiguous States.
- Some of our orders are sent from multiple locations and may require that we ship items from the same order in more than one box. All shipping charges are based on the total weight of your order and you will only be charged one low delivery price.
- Common Carrier transportation may be required for domestic shipments which are oversized or overweight and need special handling. In these instances our delivery agent will contact you to schedule delivery. IMPORTANT NOTE: If you are not at home at the agreed time of delivery, you may be charged a re-delivery fee equal to your shipping charge.
Please verify your shipping address before you submit your order to ensure the quickest possible delivery.
- Orders generally ship within 1 - 2 business days of placement. We do our best to get your order to you as quickly and safely as possible.
- A minimum purchase of $25.00 is required on PerformanceDepot.com due to high call volume.
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International Shipping Policy
Shipping charges for delivery outside the U.S., including APOs and FPOs, are based on destinations. All prices are U.S. Dollars and do not include VAT, Customs, duties or taxes. The price you are given when placing an online order is for U.S.A. and will be adjusted to international rates and charged to your credit card as additional shipping.
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PerformanceDepot.com guarantees the workmanship of the products sold. If you have received a defective product, please review the manufacturer information included with your new product. If you wish to return it, please visit our Returns form for more information.
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If for any reason you are not 100% satisfied with your purchase, please return the item within 30 days of the date it was shipped for a refund or exchange. Some returns may be subject to return fees enforced by the manufacturer such as, restocking fees, handling fees, or simply just a return fee. The following steps will ensure a smooth return:
- Fill out and submit the form below. Be sure your email address is entered correctly.
- After receiving your authorization email from PerformanceDepot.com, read the enclosed instructions carefully.
- Pack and ship your part insured to the address given in the authorization email.
A credit will be issued once your part is received by PerformanceDepot.com.